Body Shop Repair FAQs

Does it matter where I have my vehicle repaired?

Yes. Anyone who appraises cars for a living can tell you that the quality of collision repair varies dramatically, and the quality of repair makes a big difference in the value of your car. The quality of repair depends on several things: (1) the skill and attention of the body tech and painter; (2) the quality of the equipment and tools; (3) the materials, paint and parts used; and (4) the overall management of the process and quality control. We have made a substantial investment all areas of quality to ensure that the repair of your vehicle is the very best possible. Remember, if your car is damaged, you have the right to choose where it is repaired. Since your car is probably your second biggest investment, choose a collision center with the very highest quality repairs.

Do you repair vehicles other than Toyotas?

Yes. We repair all makes and models of vehicles.

My insurance company recommended another shop, can I still have my vehicle repaired by you?

Yes. Some insurance companies own collision repair shops or have an incentive to refer work to a specific shop. Your vehicle is a large investment and you have a legal right to decide where it will be repaired after an accident.

What is a PRO Shop or a “Direct Repair Facility”?

Insurance companies will often establish a “direct repair” relationship with willing body shops. Unfortunately, this makes the insurance company the shops’ best customer, not you, the vehicle owner. You have the right to have your vehicle repaired at the shop of your choice.

Direct Repair relationships benefit the insurance companies (cheaper repair rates) and the body shops (steady stream of repair work), but rarely benefit the customer. A direct repair shop is not going to fight the insurance company for you when a repair is suggested that does not meet manufacturers’ recommendations. We will!

Do you guarantee your work?

Yes. We offer a Limited Lifetime Warranty on all of our repairs for as long as you own the vehicle.

How long will it take to repair my vehicle?

We pride ourselves on getting the job done on time or ahead of schedule. However, the exact time of repair on your vehicle depends on some things outside of our control. Parts availability and the responsiveness of your insurance company can affect the time it takes to complete a repair. When we prepare your estimate, we will let you know based upon our years of experience how long it will take to repair your vehicle, and then we will keep in touch with you if there is a change in our original time estimate.

Do you work on vehicles that have not been in an accident?

Absolutely. If your car has been dinged up or scratched, we can repair it. Some minor cosmetic work and clean up can make you feel like you have a brand-new vehicle.

Do you use factory parts?

Yes. We prefer to use original equipment manufacturer (OEM) parts for all repairs, and we do everything within our power to maximize the use of OEM parts. You insurance company might only pay for aftermarket, rebuilt, recycled, or reconditioned parts. If you have questions, do not hesitate to discuss it with our estimator.

Do you have rental cars available?

Yes. Earl Stewart Rent-a-Car is onsite featuring Toyota rental cars. Whether your insurance will pay for a rental car depends upon your coverage. Check your policy or with your agent. Even if you have “full coverage” it does not necessarily mean that you have rental car coverage.

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