Open Today Sales: 9 AM-8 PMOpen Today Service and Parts: 6:30 AM-6 PM
Earl Stewart Toyota has a large and loyal customer base. Our strict adherence to the Earl Stewart Toyota Code is a big reason why.
1. Do whatever our customer asks if they believe they’re right.
if they believe they are right that’s the only thing that matters.
6. Always tell our customers the truth, the whole truth, and nothing but the truth.
Earl Stewart Toyota employees get a second chance for everything – except dishonesty.
2. Do what is right for the customer even if it is not required by law or contract.
7. Your first loyalty is to our customers, not to any manufacturer.
This means that we advocate on behalf of our customer should any issue arise between them and a vehicle manufacturer.
3. Do what is right even if a supervisor is unavailable.
Every single Earl Stewart Toyota employee is empowered to spend or do whatever is necessary to make it right for our customers.
8. Take personal ownership of our customer’s problem.
An employee has the responsibility to stay on top of the problem until personally verifying the issue has been resolved.
4. Always answer all calls, emails, texts, and messages of any kind from our customers ASAP.
9. Aim to deliver more than we promise.
Be conservative when making promises so that we can under-promise and over-deliver.
5. All customers must be treated with respect and courtesy at all times.
10. Trust our customers as much as you hope they will trust you.
The fastest way to earn trust is to give trust.
1. Do whatever our customer asks if they believe they’re right.
if they believe they are right that’s the only thing that matters.
2. Do what is right for the customer even if it is not required by law or contract.
3. Do what is right even if a supervisor is unavailable.
Every single Earl Stewart Toyota employee is empowered to spend or do whatever is necessary to make it right for our customers.
4. Always answer all calls, emails, texts, and messages of any kind from our customers ASAP.
5. All customers must be treated with respect and courtesy at all times.
6. Always tell our customers the truth, the whole truth, and nothing but the truth.
Earl Stewart Toyota employees get a second chance for everything – except dishonesty.
7. Your first loyalty is to our customers, not to any manufacturer.
This means that we advocate on behalf of our customer should any issue arise between then and a vehicle manufacturer.
8. Take personal ownership of our customer’s problem.
An employee has the responsibility to stay on top of problem until personally verifying the issue has been resolved.
9. Aim to deliver more than we promise.
be conservative when making promises so that we can under-promise and over-deliver.
10. Trust our customers as much as you hope they will trust you.
The fastest way to earn trust is to give trust.
