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The Earl Stewart Code
- Do your best to do what the customer asks. They believe they are right, and that’s what important. Work to help them get what they need.
- Go above and beyond for customers. Even when you’re not legally or contractually bound, it’s still important to do right by each and every customer.
- When a manager is unavailable, act in good faith to do what will make the customer happy. Earl Stewart employees have the power to make decisions to help a customer, even without talking to their superior because happy customers are our top priority.
- Answer all phone calls, emails, text messages, and other correspondence from customers in a timely manner. We understand how frustrating it is to wait for a delayed response, so we try our hardest to respond to every message ASAP.
- Treat all customers respectfully and with coursey at all times. We don’t judge or discriminate against any customer who enters our store.
- At Earl Stewart Toyota, honesty is the best, and only, policy. We will always be truthful with customers, whether we’re discussing pricing, vehicle maintenance, or anything else. We are upfront and honest during every interaction.
- Our loyalty is to our customers first. If there is an issue over something like warranty coverage, for example, we will advocate for our customers, but must abide by Toyota’s decision.
- Take personal ownership of customer issues. It is the responsibility of the employee to listen to the customer, and stay on top of things until you can personally verify that the issue has been resolved.
- Be conservative when making promises to customers to avoid over promising and under delivering.
- Follow the golden rule and treat customers they want you want to be treated. That also means trusting your customers as much as they will be trust. The best way to build a lasting relationship is to give someone your trust and show them you are worthy of their trust in return.
Ready to Work With Earl Stewart Toyota of North Palm Beach?
If you believe in our code and our work ethic, we’d love to help you find a new or used vehicle or help you get your current vehicle fixed up or repaired. Contact us online or visit our award-winning dealership to get started.
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