What to Do if You’re Treated Badly by Your Car Dealer

April 26th, 2016 by

Buying a car is quite a significant investment, and hopefully the process will be as enjoyable of an experience as possible. Unfortunately, things don’t always work out as planned. If you’ve gone to a dealership looking to check out a vehicle or get any other service and the staff doesn’t treat your fairly or respectfully, there is action you can take to make sure you get the customer service you deserve.

1. Let a Manager Know

The first step you should take is to contact the General Manager, and, if possible, speak to the owner. It’s good to know that a Sales Manager is not the same as a General Manager, and in order to get the result you want, you should at least go as high up as the General Manager to share any poor customer service you experienced.

2. Get in Touch with the Manufacturer

If you’re unable to contact the General Manager or owner, or if the response provided is unsatisfactory, then you can take the next step by going to the manufacturer of the vehicle. There are contracts signed by dealers to ensure that their sales and facility are in compliance with their standards.

3. Contact a Consumer Agency

In the unfortunate circumstance that neither of the first two situations work in your favor, you can contact a third party, namely a consumer agency like the Better Business Bureau (BBB) or the County Office of Consumer Affairs. They will request a response from the dealership, and if one isn’t received, then they risk receiving a lower consumer rating from the agency.

4. Call the Department of Motor Vehicles

In the rare case that none of these steps adequately solve your problem, you should contact the Department of Motor Vehicles or the Attorney General’s office. Circumstances like this should be reserved for circumstances of serious or illegal behavior.

5. Contact an Attorney

Once you’ve reached the step of hiring an attorney, you have virtually eliminated the possibility of quickly and easily resolving your problem, as the case could now involve litigation in court. When you’re ready to make this move, be sure to do your research and talk to friends and family first to make sure you’re getting an attorney who places your best interest over the desire to cash in on fees.

Posted in Advice